Frequently Asked Questions
Q: Will you ever ask for a deposit from me?
A: No. Absolutely not.
Q: Can I keep my existing phone number?
A: Yes, however, customers who keep their same phone number are not eligible for the Free First Month/Free Activation promotion.
Q: Can I add or delete phone features in the future?
A: Yes, you can modify your plan each month if you wish.
Q: If I haven't made the next month's payment, will you disconnect me without calling me first?
A: No. We will always contact you and try to work with you before disconnecting service.
Q: Why does the local phone company require my name and a deposit when Budget Phone doesn't?
A: They don't need it. It's a matter of trust. The only reason they need it is so they can track you down or report bad credit on your account.
Note: New or existing residential customers who are moving and who place an order to move their service to a new
service address and have or add the Double Feature plan are eligible for “First Month Free” promotion.
